Each piece of jewelry is made by hand 100%. Whilst the majority of items are in stock and ready to ship, we sometimes need a little time to make them. Please allow 1 - 4 weeks for fulfillment. We will always reach out to you if it's going to be longer than 1 week. This does not include shipping time. Once an order is ready to ship, you will be notified with the tracking number. It's always best to email ahead of time if you need it for a specific date so we can accommodate you.You may also leave a note at check out.
Because each piece is handmade, we offer store credit or exchange, refunds will be charged 15% restock fee All returns must be done within 30 days of purchase in original condition.We are not able to accept returns or exchanges on any custom orders, If an item shipped defective, you may return it within the first 14 days after receipt. We will send a shipping label for and defected jewelry. For returns of any other nature you are responsible for shipping costs and we recommend that you insure any shipments for up to the value of the returned item.
All orders addressed to domestic destinations will ship with United States within 5 business days. Customers will be notified when their order ships and will receive a tracking number for their order. Priority shipping of items over $150 is complimentary.We ship using minimal packing materials in order to minimize our environmental footprint.We advise that you have your packages shipped to a safe and secure address. We are not responsible for lost packages that have been marked delivered by the carrier. We will, however, do our best to address any damaged or delayed package issues on your behalf.
SALE OR DISCOUNTS
Is plain and simple. Any discounted or sale items is “final sale” No exceptions.
We repair jewelry within 3 months of purchase as long as it is deemed normal wear and tear After 3 months, a charge will apply for repair. Please contact us before returning. Any items that are made with stringing materials or plated are no longer repairable after 12 months.